Privacy policy

This Privacy Policy describes how forwardfurniture.ca (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@forwardfurniture.ca.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information refers to any information that can identify an individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve our Site.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our processor, Shopify.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order Information

Purpose of collection:
To fulfill orders, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen orders for fraud or risk, and provide information related to our products and services.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and payment processors.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and respond to inquiries.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with service providers used to assist with customer support.

Personal Information collected:
Any information you choose to provide when contacting us.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill our contracts with you.

For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
    https://www.shopify.com/legal/privacy

  • We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

You can opt out of targeted advertising by visiting:

Using Personal Information

We use your Personal Information to operate our Site and provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and communicating with you.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that it be deleted.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use cookies to improve your browsing experience, remember preferences, and analyze Site usage.

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin 2 years
_secure_session_id Storefront navigation 24 hours
_shopify_country Checkout localization Session
_shopify_m / _tm / _tw Privacy management Up to 1 year
cart, cart_currency, cart_sig Shopping cart Up to 2 weeks
checkout, checkout_token Checkout process Up to 1 year
secure_customer_sig Customer login 20 years
storefront_digest Customer login 2 years

Reporting and Analytics Cookies

Name Function Duration
_landing_page Track landing pages 2 weeks
_orig_referrer Track referrers 2 weeks
_s, _shopify_s Shopify analytics 30 minutes
_shopify_y, _y Shopify analytics 1 year
_shopify_ga Shopify & Google Analytics Session

Most cookies are persistent and expire between 30 minutes and two years.

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

For more information, visit:
www.allaboutcookies.org

Do Not Track

Please note that we do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Complaints

If you would like to make a complaint, please contact us at support@forwardfurniture.ca.

If you are not satisfied with our response, you may contact your local data protection authority.

Last updated: January 29, 2026