Shipping policy

Last Updated: January 29, 2026

This policy explains our order processing, shipping timelines, delivery requirements, and customer responsibilities. By placing an order with Forward Furniture, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–2 business days after purchase.
  • During peak periods (Black Friday, holidays, or high-volume sales), processing may take up to 5 business days.
  • Backordered or pre-order items may require additional processing time. Customers will be notified by email if this applies.

Important:
For all delivery options except inside delivery services, customers are responsible for unloading items from the truck.

2. Estimated Shipping & Transit Times

Shipping timelines are estimates only and are not guaranteed.

  • Standard Shipping: 9–14 business days
  • Express & Insured Shipping: 5–9 business days

Transit times do not include order processing.

Delays may occur due to:

  • Carrier scheduling
  • Weather conditions
  • Remote delivery locations
  • Freight or customs delays
  • Circumstances beyond our control

3. Shipping Fees

Shipping fees are calculated at checkout:

  • Standard Shipping: $49.99
  • Express & Insured Shipping: $99.99

All shipping fees are non-refundable once an order ships, including cases of delivery delays, refusal, or cancellation.

4. Delivery Availability & Customer Responsibilities

  • Customers must be available to receive deliveries Monday–Friday, 9:00 AM–5:00 PM.
  • Freight carriers typically contact customers to arrange a delivery date or time window. Customers must be available during the scheduled window.

Requests for:

  • Specific delivery dates
  • Specific delivery times
  • Delivery outside standard hours
  • may result in additional carrier fees. Customers must contact us in advance to request a quote.

5. Freight Deliveries & Terminal Storage

For large items shipped via freight:

  • Once a shipment arrives at the local terminal, the customer must accept a delivery date within 3 business days
  • Failure to schedule delivery within this timeframe may result in storage fees
  • Storage fees are the customer’s responsibility

Tracking information is provided so customers can monitor shipment progress and prepare for delivery.

Small-parcel shipments (e.g., FedEx, UPS, Purolator, Loomis, Canpar) are delivered directly and do not include delivery scheduling calls.

6. Refused Deliveries

If a delivery is refused after an order has shipped:

  • The order is considered fulfilled
  • Shipping fees are non-refundable
  • Any return shipping, storage, or carrier fees will be charged to the customer
  • The order will be handled as a return request (if eligible) under our Return Policy

Refused deliveries are considered a voluntary refusal and do not qualify as “not received.”

7. Remote Delivery Locations

Some addresses may be classified by carriers as remote locations based on postal code.

  • Remote delivery surcharges may range from $25 to several hundred dollars
  • If a location is deemed remote, customers will be contacted before shipment
  • Customers may approve the surcharge or cancel the order prior to shipment

Remote delivery fees are non-negotiable.

8. Atlantic Provinces & Territories

We ship to:

  • Newfoundland & Labrador
  • New Brunswick
  • Nova Scotia
  • Prince Edward Island
  • Yukon
  • Northwest Territories

Shipping costs shown at checkout are estimates. Additional surcharges may apply.

All orders to these regions are reviewed prior to shipment. If additional fees apply, customers will be contacted and may choose to proceed or cancel before shipment.

9. Delivery Dates & Timeframes

  • We do not guarantee specific delivery dates or times
  • Estimated transit times may range from 2–21 business days, depending on location and carrier availability

Longer delivery times may occur for:

  • Remote locations
  • Atlantic provinces and territories
  • Peak shipping periods

10. Inside Delivery & White Glove Services

Inside Placement and White Glove Delivery & Assembly services are available for select products and locations.

By selecting these services, customers acknowledge that:

  • Forward Furniture is not responsible for damage to walls, floors, door frames, or personal property
  • Customers must ensure a clear and accessible delivery path

11. Shipping Delays & Liability

Forward Furniture is not responsible for shipping delays caused by:

  • Third-party carriers
  • Weather conditions
  • Customs delays
  • Acts of God or events beyond our reasonable control

Shipping delays do not qualify an order for cancellation, refund, or chargeback.

12. Policy Acceptance

By placing an order with Forward Furniture, the customer confirms they have read, understood, and agreed to this Shipping & Delivery Policy.